Caring for your Jewelry:

Gold may naturally lose its luster over time, but with gentle care, you can easily restore its beauty.
 
At-home cleaning: Mix mild soap with lukewarm water and gently scrub your piece with a soft brush. Rinse thoroughly and dry with a soft cloth.
 
Professional repairs: For polishing, clasp adjustments, or stone re-setting, visit a trusted jeweler to ensure your jewelry stays safe and damage-free.
 
Follow these tips to keep your Cebuana Lhuillier Jewelry pieces shining for years to come.
 
 

Item Condition of Pre-Loved Items:

Jewelry: Each piece carries its own story, being pre-loved and unique. Subtle signs of previous wear add character, but rest assured, all items remain authentic, wearable, and of enduring value.
 
Gold Bars: Cebuana Gold Bars are masterfully crafted in-house, from minting and making the intricate design details—ensuring an exceptional standard of quality and authenticity.

Shipping Policy

We ship exclusively through J&T Express, our trusted courier partner. All shipments come with insurance for your peace of mind, ensuring your orders are safe and secure.

 

Once your package has been dispatched, you will receive a notification via SMS or email from J&T containing your delivery details. You may then track your order in real-time using the J&T tracking number provided.

 

 

Return Policy

For order concerns, contact us via email at [email protected] and/or Viber account: +63 969 300 0059

 

We carefully inspect all returned items. Please note:

 

1. Refunds may be declined if the item shows signs of misuse, accidents, or normal wear and tear.

 

2. Refunds apply only to the item’s purchase price. Shipping fees, payment charges, and applied discounts are non-refundable.

 

If you are not fully satisfied with your purchase, you may request a return subject to the following conditions:

 

1. The return request must be made within 7 days upon receipt of your item.

 

2. Kindly provide the following details when filing your request:

 

Full Name:

Order Number:

Date of Receipt of Parcel:

Contact Number:

Reason for Return Request:

Clear photo and video of the item(s):

Orders amounting to Php 50,000.00 and above may be picked up at Cebuana Lhuillier Jewelry’s Main Office during regular business hours.

 

Online orders placed on or before 10:00 PM may be collected the following business day.

 

If payment was made via credit or debit card, you may authorize someone else to claim your order. Your representative must present:

1. The order confirmation email

2. A signed authorization letter

3. One (1) valid government-issued ID (e.g., Passport, Driver’s License, UMID, National ID, PRC ID, Voter’s ID, or OWWA E-Card)