Welcome to the Cebuana Lhuillier Jewelry Website (the “Website”), an online platform owned and operated by PJ Lhuillier, Inc., a corporation duly organized and existing under the laws of the Republic of the Philippines.

The Website provides users with convenient access to a curated selection of fine jewelry items and related services that may be browsed and purchased online. “Cebuana Lhuillier Jewelry” is a registered trade name of PJ Lhuillier, Inc., and all products offered on the Website are sourced, authenticated, and distributed under this brand.

Beyond online shopping, the Website is designed to enhance the jewelry shopping experience by offering a wide range of features, including product search and filtering tools, secure payment facilities, customer support access, and updates on promotions or new collections. The Website may also provide informative content such as jewelry care tips, product guides, and promotional announcements to assist Buyers in making informed purchase decisions.

By accessing or using the Website, users acknowledge that they are engaging with an official platform of PJ Lhuillier, Inc. and agree to abide by the Terms of Use, Privacy Notice, and other policies governing its use. The Website aims to deliver not only convenience and accessibility but also a safe and reliable environment for jewelry purchases.

Acceptance of Terms

By accessing, browsing, or using the Cebuana Lhuillier Jewelry Website (the “Website”), users confirm that they have carefully read, fully understood, and expressly agreed to be bound by these Terms and Conditions and Terms of Use, together with all applicable laws, regulations, and policies governing its use. These Terms constitute a valid and binding agreement between the user and PJ Lhuillier, Inc., the owner and operator of the Website.

Users acknowledge that the Terms apply to all aspects of their interaction with the Website, including account creation, browsing, purchasing products, payment transactions, and use of any tools, features, or services made available through the platform. It is the responsibility of the user to review these Terms periodically to remain informed of any updates or modifications.

Users who do not agree with any part of these Terms are strongly advised to discontinue use of the Website immediately. Continued access to or use of the Website, including after updates or revisions to these Terms have been published, shall constitute the user’s deemed acceptance of the revised Terms and continued agreement to be bound by them.

PJ Lhuillier, Inc. reserves the right to modify, update, or replace these Terms at any time, at its sole discretion. Any such changes will be posted on the Website with the corresponding effective date. To ensure transparency and fairness, users will be deemed to have been duly notified once the changes are published on the Website.

User Eligibility

While all users are welcome to browse the Website, only individuals who are at least eighteen (18) years of age may create an account and purchase jewelry through the Cebuana Lhuillier Jewelry Online Shopping Portal, in compliance with applicable laws and digital transaction regulations.

By registering for an account, Buyers confirm that they are of legal age, possess the legal capacity to enter into binding contracts, and are using the Website for lawful purposes only. Cebuana Lhuillier Jewelry reserves the right to request proof of age or identity at any stage of the transaction process to ensure compliance.

Accounts or transactions found to be created or conducted by individuals below eighteen (18) years of age, or by those misrepresenting their eligibility, may be suspended or canceled at the sole discretion of Cebuana Lhuillier Jewelry. In such cases, any payments made shall be refunded in accordance with the applicable refund policy, provided no fraud, misuse, or unlawful activity has occurred.

User Accounts and Registration

Account registration is required to complete purchases through the Cebuana Lhuillier Jewelry Online Shopping Portal. However, users may freely browse and view the Website’s content without the need for an account.

To register, users will be asked to provide accurate, complete, and up-to-date personal information as part of the Know-Your-Customer (KYC) process and in compliance with applicable laws and regulations. Required information may include, but is not limited to, the user’s full name, contact details, valid identification, and payment details. Users agree to keep their account information current and to promptly update any changes that may affect their eligibility or transactions.

All personal data collected during registration shall be used strictly for legitimate business purposes, including user verification, transaction processing, fraud prevention, and compliance with regulatory requirements. Cebuana Lhuillier Jewelry ensures that such information will be safeguarded in accordance with applicable data protection and privacy laws, as well as the company’s Privacy Notice.

Each registered user is responsible for maintaining the confidentiality of their account credentials, including their username and password, and for restricting access to their account. Users accept full responsibility for all activities carried out under their account, whether authorized or unauthorized. Cebuana Lhuillier Jewelry shall not be held liable for any loss, damage, or unauthorized transactions resulting from a user’s failure to protect their account credentials.

Cebuana Lhuillier Jewelry reserves the right, at its sole discretion, to refuse registration, suspend, or terminate an account if any information provided is found to be false, incomplete, misleading, or used in violation of these Terms and applicable laws.

Site Access and Changes

Cebuana Lhuillier Jewelry is committed to continuously improving the Website in order to enhance the overall user experience. As part of this effort, the Website may be updated on a regular basis, which may include revisions to product descriptions, item details, pricing, available promotions, and other related content.

From time to time, the Website may also undergo scheduled or unscheduled maintenance, system upgrades, or technical adjustments to ensure optimal performance, security, and reliability. In such cases, users may experience temporary interruptions in access. When feasible, prior notice of maintenance schedules or updates will be provided through the Website. However, there may be instances where urgent updates or emergency fixes are required, and advance notice may not be possible.

While every effort is made to keep information on the Website accurate and current, certain content—including product details, pricing, and availability—may be modified, updated, or removed without prior notice. Users are therefore encouraged to check the Website regularly to obtain the most up-to-date information before making any purchase or relying on the content presented.

Cebuana Lhuillier Jewelry shall not be held liable for any inconvenience, loss, or damage that may arise from temporary unavailability of the Website, content updates, or any inaccuracies that may occur due to delayed updates. By using the Website, users acknowledge and accept that changes to the Website may occur at any time at the discretion of PJ Lhuillier, Inc.

Contract

No contract shall exist between the Buyer and Cebuana Lhuillier Jewelry Online for the sale of any product unless and until the availability of the item has been confirmed and full payment has been successfully completed through the Website. Only upon receipt of the order confirmation and payment acknowledgment shall the transaction be deemed binding.

Cebuana Lhuillier Jewelry Online reserves the right to decline, cancel, or refuse an order at its discretion in any of the following circumstances:

• Payment authorization cannot be obtained or is declined by the Buyer’s financial institution;
• The item is subject to shipping restrictions, including restrictions imposed by law or by courier limitations;
• The item does not meet Cebuana Lhuillier Jewelry Online’s quality control standards;
• The item has been withdrawn from sale or is out of stock; or
• There is an error or inaccuracy in pricing, product details, or other content displayed on the Website.

In any such case, Cebuana Lhuillier Jewelry Online will promptly notify the Buyer through the contact details provided at the time of purchase. If payment has already been made, a full refund of the amount paid for the affected item will be processed without undue delay and in accordance with Cebuana Lhuillier Jewelry Online’s refund procedures.

Cebuana Lhuillier Jewelry Online shall not be liable for any indirect, incidental, or consequential loss, damage, or expense arising from its inability to fulfill an order, beyond the obligation to refund the actual amount paid by the Buyer for the item in question. Buyers are encouraged to carefully review their order details and ensure the accuracy of the information provided to minimize the risk of order cancellation or delays.

Furthermore, Cebuana Lhuillier Jewelry Online reserves the right to cancel or restrict multiple or suspicious orders that appear to be fraudulent, abusive, or intended for resale in violation of these Terms.

Payment

Items may be paid using debit cards, credit cards, e-wallets, bank transfers, or other payment methods as may be advertised on the Website from time to time. By completing a purchase, the Buyer represents and warrants that the payment account being used is either owned by the Buyer or that the Buyer has been duly authorized by the account owner to use it for the transaction.

All credit and debit card transactions are subject to validation checks, fraud screening, and authorization by the issuing bank or payment provider. If the issuer declines to authorize payment for any reason, Cebuana Lhuillier Jewelry Online shall not be held responsible for any delay, cancellation, or non-delivery of the order. It is the Buyer’s responsibility to resolve any issues with their bank or payment provider.

Prices of items are as indicated on the Website and are denominated in Philippine Peso (PHP). Prices are subject to change without prior notice, but such changes will not affect orders that have already been confirmed. Delivery charges, handling fees, and any other applicable costs will be clearly displayed upon checkout and included in the Buyer’s total cost. A detailed breakdown of all charges will be provided before the Buyer completes the transaction, ensuring full transparency.

Cebuana Lhuillier Jewelry Online reserves the right to cancel or refuse any order in the event of suspected fraudulent activity, unauthorized use of payment methods, or technical errors in pricing or transaction processing. Refunds for canceled transactions will be processed in accordance with Cebuana Lhuillier Jewelry Online’s refund policies.

To ensure secure transactions, Cebuana Lhuillier Jewelry Online employs industry-standard encryption and payment security measures. However, Buyers are advised to take necessary precautions when making online payments, such as safeguarding their account details and ensuring that transactions are conducted over secure networks. Cebuana Lhuillier Jewelry Online shall not be liable for losses resulting from the Buyer’s negligence or failure to protect their payment credentials.

Return

Should Buyers have any concerns regarding their orders, they may contact the Cebuana Lhuillier Jewelry Online Support Team through:

• SMS: 0969 300 0059 (for text inquiries only)
• Email: [email protected])

Cebuana Lhuillier Jewelry values each item with the same importance that Buyers do. However, if a Buyer is not completely satisfied with the item received, a return may be requested, subject to the following process and requirements:

1. Notification Period – The Buyer must notify the CLJ Online Support Team via email ([email protected]) within seven (7) calendar days from the date of receipt of the item. Requests made beyond this period may not be accommodated.
2. Details Required – The Buyer must provide the following information in their return request:
   • Full Name
   • Contact Information (mobile number and/or email address)
   • Order ID or Transaction Reference Number
   • Reason for Return (with a clear explanation)
   • Clear Photo(s) of the item/s highlighting the concern or defect
3. Inspection of Returned Item/s – Cebuana Lhuillier Jewelry reserves the right to conduct its own inspection and verification of the returned item/s to determine eligibility for return. Items found to be defective or damaged due to misuse, mishandling, accidents, or ordinary wear and tear may not qualify for refund. Only items proven to have defects, damage, or discrepancies upon delivery will be accepted.
4. Return Method – The Support Team will guide Buyers on how and where to return the item/s. Buyers are responsible for ensuring that the item/s are securely packaged to avoid further damage during transit. Shipping costs for returns may be shouldered either by Cebuana Lhuillier Jewelry or the Buyer, depending on the cause of the return (e.g., defective item vs. change of mind).
5. Processing of Returns – Once the returned item/s have been received and inspected, the Buyer will be notified of the results of the evaluation. If approved, store credit, or refund (as applicable) will be processed within a reasonable timeframe. Refunds will be made using the same payment method originally used by the Buyer unless otherwise agreed.

The Support Team will assist Buyers throughout the process, provide updates at every stage, and ensure that Buyers are properly guided on timelines, requirements, and outcomes.

Eligibility of Return Item

Cebuana Lhuillier Jewelry is committed to ensuring the quality and authenticity of every item sold through its Online Shopping Portal. However, in the event that an item is returned, Cebuana Lhuillier Jewelry reserves the right to conduct its own inspection and verification to determine whether the item qualifies for refund under the company’s return policy.

1. Scope of Inspection

   Each returned item will be carefully examined by Cebuana Lhuillier Jewelry’s designated specialists to confirm:

   • The authenticity of the item returned;
   • The presence and extent of any defects or damage; and
   • Whether such defects or damage are consistent with allowable grounds for return.
2. Grounds for Ineligibility

   Items shall not be considered eligible for return or refund if inspection reveals that the damage or defect was caused by any of the following:

   • Misuse, negligence, or mishandling by the Buyer (e.g., improper storage, failure to follow care instructions);
   • Accidental damage inflicted by the Buyer after delivery (e.g., dropping or scratching the item);
   • Natural deterioration or wear and tear resulting from ordinary use over time;
   • Unauthorized alterations or modifications made to the item after purchase.
3. Grounds for Eligibility

   Items may qualify for refund if the defect or damage is determined to be:

   • Inherent to the item or a result of manufacturing defects;
   • Attributable to damage sustained during shipping or delivery; or
   • Due to discrepancies in the order (e.g., wrong item, incorrect specifications, missing components).
4. Notification of Results

   Following inspection, Cebuana Lhuillier Jewelry will notify the Buyer of the findings and the decision on the return request. If the request is denied, Cebuana Lhuillier Jewelry will provide a clear explanation outlining the reasons for ineligibility. Where applicable, the Buyer may request for the item to be returned back to them.

5. Final Decision

   All determinations made by Cebuana Lhuillier Jewelry following the inspection shall be considered final and binding, provided such determination is made in good faith and in accordance with this Return Policy.

User Conduct and Prohibited Activities

All users of the Cebuana Lhuillier Jewelry Website are expected to act responsibly, respectfully, and in compliance with applicable laws and regulations. By accessing or using the Website, users agree to abide by the following standards of conduct:

Permitted Activities

Users may:

• Browse product listings, view content, and explore the Website’s features for personal, non-commercial use.
• Use search, filter, and navigation tools provided by the Website to assist in shopping and decision-making.
• Create and manage their own accounts in accordance with the Website’s registration requirements.
• Access customer support resources, official announcements, and other services made available by Cebuana Lhuillier Jewelry.

User Responsibilities

Users agree to:

• Use the Website in full compliance with all applicable laws, regulations, and these Terms of Use.
• Provide accurate, current, and truthful information when creating accounts, placing orders, or engaging with support.
• Keep their account credentials confidential and take reasonable steps to safeguard against unauthorized access.
• Conduct themselves respectfully when engaging with Cebuana Lhuillier Jewelry representatives, support staff, or other users.

Prohibited Activities

Users shall not:

• Use the Website for unlawful, fraudulent, or prohibited purposes, including but not limited to money laundering, fraud, or identity theft.
• Post, upload, or transmit harmful, defamatory, offensive, obscene, or misleading content through the Website.
• Impersonate any individual or entity, or misrepresent their affiliation with another person or organization.
• Attempt to gain unauthorized access to restricted areas of the Website, user accounts, or the underlying servers and systems.
• Interfere with or disrupt the Website’s normal operations, including through hacking, introduction of malware, or use of automated systems such as bots, scrapers, or crawlers.
• Engage in activities that may compromise the security, availability, or integrity of the Website or the data it contains.
• Use the Website for unsolicited advertising, promotions, or any other form of spam.

Enforcement and Remedies

PJ Lhuillier, Inc. reserves the right to monitor user activity on the Website to ensure compliance with these conditions. In the event of violations, PJ Lhuillier, Inc. may, at its sole discretion:

• Suspend, restrict, or permanently terminate the user’s account or access to the Website;
• Cancel or refuse transactions linked to the prohibited activities;
• Report unlawful behavior to competent authorities; and
• Pursue available legal remedies to protect the rights and interests of Cebuana Lhuillier Jewelry, its customers, and its stakeholders.

By using the Website, users acknowledge that compliance with these standards is a condition of continued access.

Intellectual Property

All content made available on the Cebuana Lhuillier Jewelry Website—including, but not limited to, text, images, photographs, graphics, product descriptions, designs, logos, icons, audio clips, video content, software, source code, data compilations, and other materials—is the exclusive property of PJ Lhuillier, Inc. or its duly authorized licensors, partners, or content providers. Such content is protected by applicable copyright, trademark, trade dress, patent, and other intellectual property and proprietary rights laws of the Philippines and other jurisdictions.

The trade names, trademarks, service marks, and logos used or displayed on the Website, including “Cebuana Lhuillier Jewelry,” are registered and/or unregistered marks of PJ Lhuillier, Inc. or its affiliates. No license or right to use any trademark is granted to users without the express written consent of PJ Lhuillier, Inc. or the respective rights holders.

Users are granted a limited, revocable, non-transferable, and non-exclusive license to access and use the Website and its content strictly for personal and non-commercial purposes. This license does not include any rights to:

• Reproduce, modify, adapt, translate, publish, distribute, or otherwise exploit Website content for commercial purposes;
• Create derivative works based on Website content;
• Use data mining, robots, scraping tools, or similar automated methods to extract information from the Website;
• Remove, obscure, or alter any proprietary notices, marks, or labels contained in the Website content; or
• Use Website content in any manner that could damage the reputation or goodwill of PJ Lhuillier, Inc.

Any unauthorized use of the Website or its content is strictly prohibited and may result in civil, criminal, or administrative liability under applicable laws. PJ Lhuillier, Inc. reserves all rights not expressly granted under these Terms.

Users who wish to request permission to use Website content for commercial or non-standard purposes may submit a written request to PJ Lhuillier, Inc. for review and possible authorization.

Data Privacy and Protection

PJ Lhuillier, Inc. places the highest priority on safeguarding the confidentiality, integrity, and security of users’ personal information. Any personal data collected through the Cebuana Lhuillier Jewelry Website—whether during account registration, order processing, payment, or customer support—shall be handled in strict compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the internal data protection policies of PJ Lhuillier, Inc.

Personal information collected may include, but is not limited to, the Buyer’s name, contact information, billing and shipping address, payment details, and transaction history. Such information may be disclosed to third-party service providers, including delivery partners, payment processors, and collection agents, and shall be used exclusively for legitimate and declared purposes. These purposes include facilitating purchases, ensuring the delivery of items, providing customer support, verifying accounts, complying with legal and regulatory obligations, and enhancing the Buyer’s overall shopping experience.

PJ Lhuillier, Inc. employs appropriate organizational, physical, and technical security measures to ensure that personal data is protected against unauthorized access, disclosure, alteration, misuse, or destruction. These safeguards include encryption, access controls, secure servers, and periodic security reviews.

By accessing and using the Website, users expressly acknowledge and consent to the collection, storage, and processing of their personal data in accordance with the practices outlined in the Privacy Notice. Users are strongly encouraged to review the Privacy Notice to fully understand their data privacy rights, including the right to access, correct, or request deletion of their data, the right to withdraw consent, and the right to lodge complaints before the National Privacy Commission (NPC).

PJ Lhuillier, Inc. reserves the right to update or amend its data protection practices as may be required by changes in law, regulation, or business processes, and such updates shall be reflected in the Privacy Notice.

Disclaimer of Warranties

PJ Lhuillier, Inc. endeavors to provide a secure, reliable, and valuable online shopping experience through the Cebuana Lhuillier Jewelry Website. However, all materials, products, features, and services provided through the Website are made available strictly on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, PJ Lhuillier, Inc. makes no express or implied representations or warranties of any kind, including but not limited to warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, or non-infringement.

While reasonable efforts are made to maintain the Website and its content, PJ Lhuillier, Inc. does not warrant or guarantee that:

• All information, product descriptions, images, and other content provided on the Website will be timely, complete, accurate, or free from typographical or technical errors;
• Access to the Website will be continuous, uninterrupted, or error-free, or that any technical defects will be corrected immediately;
• The Website, its servers, or any linked systems will be free from viruses, malware, or other harmful components;
• The Website will meet every user’s personal expectations or requirements regarding its features, performance, or availability.

Users are advised to exercise prudence and independent judgment when relying on the content of the Website, especially in making purchasing decisions. PJ Lhuillier, Inc. shall not be held liable for any damages or losses arising from the use of, or inability to use, the Website, except as expressly provided for under applicable consumer protection laws.

Notwithstanding the foregoing, PJ Lhuillier, Inc. remains committed to improving the Website and its services. Users are encouraged to promptly contact the Cebuana Lhuillier Jewelry Online Support Team should they encounter any issues, inaccuracies, or technical concerns. User feedback will be duly acknowledged and considered as part of ongoing efforts to enhance the Website’s reliability and overall customer experience.

Limitation of Liability

PJ Lhuillier, Inc. endeavors to maintain the Cebuana Lhuillier Jewelry Website in a manner that is secure, reliable, and accessible to its users. While every reasonable effort is made to ensure accuracy of content and continuity of service, users acknowledge and agree that occasional interruptions, delays, or technical issues may occur due to factors beyond the control of PJ Lhuillier, Inc., such as internet connectivity issues, system failures, or third-party service disruptions.

To the fullest extent permitted by law, PJ Lhuillier, Inc., its affiliates, officers, employees, and authorized representatives shall not be held liable for any losses or damages arising out of or in connection with the use of, or inability to use, the Website. This includes, but is not limited to:

• Loss of revenue, profits, business opportunities, goodwill, or anticipated savings;
• Loss, corruption, or unauthorized access of data, despite the use of reasonable security measures;
• Temporary unavailability of the Website due to maintenance, system upgrades, or unforeseen technical issues;
• Errors, inaccuracies, or omissions in product descriptions, pricing, or other Website content;
• Unauthorized use of Buyer accounts due to the failure of users to maintain confidentiality of their login credentials;
• Any indirect, incidental, special, or consequential damages, even if PJ Lhuillier, Inc. has been advised of the possibility of such damages.

Notwithstanding the above, PJ Lhuillier, Inc. does not exclude or limit liability where such exclusion or limitation is prohibited by applicable consumer protection or data privacy laws in the Philippines. In such cases, liability shall be limited to the maximum extent allowed by law.

Users further acknowledge that no website, regardless of security and monitoring measures, can be guaranteed to be completely free from risks such as cyberattacks, unauthorized access, or system vulnerabilities. By using the Website, users agree that their sole and exclusive remedy for dissatisfaction with the Website or any of its content, services, or features is to discontinue use of the Website.

PJ Lhuillier, Inc. remains committed to improving the safety and reliability of the Cebuana Lhuillier Jewelry Website. Users are encouraged to report issues, concerns, or feedback through the official contact channels provided in these Terms, so that appropriate corrective measures and service improvements can be undertaken.

Termination and Suspension

PJ Lhuillier, Inc. reserves the right, at its sole discretion, to suspend, restrict, or terminate a user’s access to the Cebuana Lhuillier Jewelry Website, in whole or in part, at any time and without prior notice, if circumstances warrant such action. Grounds for suspension or termination may include, but are not limited to:

• Violation or breach of these Terms and Conditions or any applicable policies;
• Suspicion of fraudulent, unauthorized, or unlawful activity conducted through the user’s account;
• Security concerns or the need to prevent actual or potential threats, including data breaches or misuse of the Website;
• Technical issues or operational disruptions that require temporary or permanent suspension of services;
• Compliance with applicable laws, regulations, or government directives, or in response to lawful orders from regulatory authorities;
• Non-payment or failure to complete transactions properly, if applicable.

Upon termination, all rights granted to the user under these Terms shall immediately cease. Users acknowledge and agree that PJ Lhuillier, Inc. shall not be liable for any losses, damages, or inconveniences arising from the suspension or termination of access. Any outstanding obligations of the user, including payment of confirmed orders or resolution of disputes, shall survive termination.

PJ Lhuillier, Inc. also reserves the right to pursue all remedies available under law and equity in cases involving misuse, fraud, or breach of contractual obligations.

Users who believe their access was wrongfully suspended or terminated may contact the Cebuana Lhuillier Jewelry Online Support Team for assistance and clarification. PJ Lhuillier, Inc. will review such cases in good faith but retains ultimate discretion in deciding whether access will be restored.

Dispute Resolution

PJ Lhuillier, Inc. is committed to resolving any concerns or disputes that may arise from the use of the Cebuana Lhuillier Jewelry Website in a fair, efficient, and transparent manner. To this end, users and PJ Lhuillier, Inc. agree to follow the steps outlined below:

1. Good-Faith Negotiations
   • Any disagreement, claim, or dispute relating to the use of the Website, including transactions, account-related concerns, or interpretation of these Terms, shall first be addressed through direct good-faith discussions between the user and PJ Lhuillier, Inc.
   • Both parties shall exert their best efforts to reach a mutually acceptable resolution within thirty (30) calendar days from the time the dispute is formally raised.
2. Mediation
   • If the dispute remains unresolved after thirty (30) days of negotiations, the matter shall be referred to mediation before a duly accredited mediator in the Philippines, in accordance with the rules of the alternative dispute resolution framework established by law.
   • Mediation costs shall be shared equally by both parties, unless otherwise agreed.
3. Court Proceedings
   • Should mediation fail to resolve the dispute, the matter shall be submitted exclusively to the proper courts of Makati City, Philippines, applying the laws of the Republic of the Philippines.
   • Users expressly waive the right to bring proceedings in any other jurisdiction or forum.
4. Injunctive Relief
   • Notwithstanding the foregoing, PJ Lhuillier, Inc. reserves the right to seek immediate injunctive or equitable relief before any competent court to prevent or stop violations involving its intellectual property rights, data misuse, cybersecurity breaches, fraud, or other activities that may cause irreparable harm to the company, its customers, or the Website.
5. Consumer Rights
   • Nothing in this section shall be construed to limit or waive the rights of consumers under applicable Philippine consumer protection or data privacy laws. Users continue to enjoy all rights and remedies available under such laws, even while pursuing dispute resolution under these Terms.

Third-Party Links

The Cebuana Lhuillier Jewelry Website may contain hyperlinks, banners, or references that direct users to external websites or resources operated by third parties. These links are provided solely for the convenience of users and are intended to enhance the browsing experience by giving access to related information, products, or services.

Users acknowledge and agree to the following:

• No Endorsement

  The presence of a third-party link does not imply endorsement, sponsorship, or affiliation by PJ Lhuillier, Inc. with respect to the operators of such websites, nor does it represent approval of their content, products, or services.

• Independent Terms and Policies

  Third-party websites operate under their own terms of use, privacy policies, and practices, which may differ significantly from those of PJ Lhuillier, Inc. Users are encouraged to carefully review these policies before engaging with third-party sites or providing any personal or financial information.

• No Responsibility for Content or Practices

  PJ Lhuillier, Inc. has no control over, and assumes no responsibility for, the accuracy, relevance, timeliness, legality, or appropriateness of the content displayed on external websites. Likewise, PJ Lhuillier, Inc. is not responsible for the security, reliability, or data protection practices of these third parties.

• Risks of Accessing External Sites

  Accessing or relying on content from external websites is done at the sole risk of the user. PJ Lhuillier, Inc. shall not be liable for any losses, damages, or consequences arising out of interactions with or reliance upon third-party websites, including but not limited to fraudulent schemes, unauthorized charges, or data misuse.

By using the Website, users acknowledge that third-party links are provided as a courtesy, and that PJ Lhuillier, Inc. bears no obligation to review, monitor, or maintain such links. Users assume full responsibility when navigating away from the Cebuana Lhuillier Jewelry Website and engaging with external platforms.

Customer Support

Cebuana Lhuillier Jewelry values its customers and is committed to providing timely assistance for any questions, concerns, or feedback related to the Website, products, or services. Multiple support channels are available to ensure that Buyers can conveniently reach us:

General Inquiries and Concerns

For questions about orders, product details, delivery, payments, or general assistance, customers may contact:

• Email: [email protected]
• Hotline: +63 969 300 0059

Our customer care representatives are ready to assist with order tracking, transaction concerns, and other general inquiries.

Data Privacy-Related Concerns

Cebuana Lhuillier Jewelry takes the protection of customer data seriously. For inquiries specifically related to data privacy, personal data processing, or to exercise data subject rights under the Data Privacy Act, customers may reach out to our Data Protection Office:

• Email: [email protected] / [email protected]
• Privacy Hotline (Smart): 0998-301-2301

All privacy-related concerns will be handled with confidentiality and in accordance with applicable data protection laws.

Service Commitment

Cebuana Lhuillier Jewelry aims to respond to customer queries at the soonest possible time. Depending on the nature of the concern, customers may be asked to provide additional details (e.g., Order ID, contact information, or supporting documents) to help us resolve the matter more efficiently.

For urgent concerns, particularly those related to transaction errors or security issues, customers are encouraged to reach us via text hotline or privacy hotline for faster assistance.